Faq

1) How long does shipping take?

All orders are processed within 2 business days.
After dispatch, delivery typically takes 7–9 business days.
Total estimated delivery time is 9–11 business days.

2) How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email (if available).
Tracking may take 24–48 hours to update after shipment.

3) Can I change or cancel my order after placing it?

We can only cancel or change an order within 12 hours of purchase.
After that, the order may already be processed and cannot be modified.
Please contact us as soon as possible.

4) What is your return policy?

We offer a 30-day return window from the date your order is delivered.
Items must be unused, in original condition, and in original packaging (if applicable).

5) What if my item arrives damaged or I receive the wrong product?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We will assist you quickly with a replacement or refund.

6) Do you offer refunds?

Yes. Once your return is received and inspected, approved refunds are issued to your original payment method.
Refunds usually take 3–7 business days to appear depending on your bank/provider.